Refunds, cancellation, and billing
Draft for legal review. This describes the current product behaviour. Refunds, if any, are handled by the operator after a written request. This is not a statutory consumer-policy document.
Last updated: 21 October 2026
1. Plans
casemate offers a free plan and paid plans. Prices and limits shown in the app and on the website come from the same plan list. There is no separate timed trial beyond the free plan.
2. How you pay
Paid plans are charged through Razorpay. casemate does not store full card numbers. After a successful payment, the signed-in account receives that plan until the date stored on the account.
3. Cancellation
A paid plan stays active until it expires. Write to meetcasemate@gmail.com from the same email used on the account if you want the plan stopped at expiry or if a charge looks wrong.
4. Refunds
Refunds are not automatic in the app. A request is reviewed by the operator. Approved refunds, if any, are processed through the original payment path where Razorpay allows it.